Return And Refund Policy

Return/Exchange Policy

We offer a 60-day return and exchange policy. If for any reason you are not satisfied with your purchase,
you may contact us within 60 days after delivery and you may return or exchange the unused item in its original condition.

If valid days have gone by since you received the item, unfortunately, we can’t offer you a full refund or exchange.

Items returned without authorization will not be accepted.

Return & Exchange Service Procedure

Step 1: Contact Customer Service and request return details. Email support@customnoble.com with a picture of your item and order number if the product arrives defective.
Step 2: Receive an email notification once your request is approved.
Step 3: Pack the package and send it.
Step 4: Get a refund or replacement after we receive the products.

Full Coverage Return/Exchange Policy

We Will Be Responsible For The Return Postage Fees And Replacement Fees

The Following Reasons Are Covered By Our 60-Day Full Coverage

Return/Exchange Policy.

The product customization information does not match or there's an error in customization.
We sent the wrong order or item(s), you received any broken items, or the quality of the product you received is poor/defective.
Unclear picture rendering or lettering
Wrong or mismatched size.

No Return & Exchange

The Following Reasons Are Not Covered By Our 60-day Return Policy. We Are Not Liable For These Issues.

The non-quality issue for personalized products.

Product damaged by misuse, mishandling, or poor maintenance.
Items that have been washed, worn, or soiled and damaged resulting from the customer's handling.
Choose the wrong size for the product.
Personal Reasons due to personal taste, change of mind, etc.

Cancellation Policy

For personalized products, if you need to cancel or replace the product or replace the personalized content. You will have to pay 30% of the product price as the customization fee. (Special note: Even if you contact us immediately after placing the order to cancel/modify, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed to ensure timely production and delivery. Thanks for your understanding.)

Ship the item back: once your request is approved, an email with the return/exchange address and instructions will be sent to you. We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because Customnoble will not be responsible for lost return/exchange.


Refunds

Once your return is received and inspected, we will have 1 -2 business days to notify you of the approval or rejection of your refund. If you are approved, The refund shall be issued on the card or PayPal from which the order was paid for and is generally done within 7 -10 business days.

If you haven’t received the refund within 7-10 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@customnoble.com.

Customnoble reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.

Email: support@customnoble.com
Tel: +8615849117006
Address: Liaoning Pilot Free Trade Zone No. 60-2, Haixing Street, Dalian Free Trade Zone Dalian, 116600 Liaoning, China(Note: This address is not the return address)